Privacy Policy

Who are “we”?: Lime Assistive Technology Ltd

Registered address: 36 Roeselare Avenue, Torpoint, Cornwall, PL11 2LW

Company number: 09197403

WHAT THIS PRIVACY POLICY COVERS

We are committed to protecting your privacy in accordance to our obligations under data protection legislation – the Data Protection Act 2018.

This privacy policy explains what information We will collect about you and how We will use it.

We promise to respect your personal information and keep it safe. We aim to be clear when We collect your information and not do anything you wouldn’t reasonably expect.


HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal data whenever you:


INFORMATION COLLECTED AUTOMATICALLY THROUGH OUR WEBSITE

Google Analytics

When you visit http://www.limetech.uk, We use Google Analytics to help Us to understand how visitors are using Our site; this allows Us to improve your online experience. We do not make any attempt to find out the identities of those visiting our website. Please click here more information about Google’s privacy policy.


Cookies

We use cookies to ensure you get the best online experience with us. Cookies are all over the internet and are what We use to provide the best possible experience to our customers. Cookies are like your internet ID card and tell Us information every time you come to Our website. They are useful bits of technology and don’t compromise the privacy of your personal details either. Please use this website to find out about cookies, and how they help us and you: www.allaboutcookies.org/manage-cookies.


WordPress / WordPress and WooCommerce “plugins”

Our website was designed, and is maintained via use of WordPress, WooCommerce, and plugins such as Formidable, Front End PM, Visitor Traffic Pro, and others. All WordPress plugins have to meet certain expectations before being included in the WordPress plugin directory. These expectations are detailed here:

https://developer.wordpress.org/plugins/wordpress-org/detailed-plugin-guidelines/#developer-expectations

Lime Assistive Technology Ltd does not accept responsibility for data loss or breach by WordPressWooCommerce, or producers of other WordPress plugins.


WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE USE IT?

We will collect your name, address, and email address, telephone number in order to process your order.


Email marketing communications

We will only contact you if you have given Us permission to do so. By consenting to emails from Lime Assistive Technology Ltd, you are giving Us permission to use your email address to send you email marketing communications. If you don’t want to receive email marketing communications from Us anymore, you can opt out at any time by contacting Us or using the ‘Unsubscribe’ link within Our emails.


Third parties

We will never sell your personal information, and We will never share your data with third parties for marketing purposes unless you have given Us your consent.


Retention

We will only hold your personal information for as long as necessary for the purpose for which it was obtained.


KEEPING YOUR INFORMATION SECURE

We will always ensure that your personal information is secure and that we have the necessary controls in place, and conduct regular audits, in order to protect it.


Debit and credit card details

We, via WooCommerce and WordPress make every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the internet. When you make a purchase, you enter a secure internet site (indicated by the letters https:// in the address bar and/or a padlock displayed in your web browser). To protect you against credit card fraud, you will be asked to enter the unique security code printed on the back of your payment card.


Third parties

We sometimes use other companies to collect or process your personal information on Our behalf. We ensure that any third parties are contractually bound to ensure the security of your information.

If requested, We may need to provide the police, regulatory bodies or legal advisors with your information.

We will never share your information will any other third parties unless you have given Us your permission to do so.

HMRC UK and Revenue Eire

Our products are eligible for UK Disability VAT Exemption and, and customers in Eire can apply to Revenue Eire for a VAT refund if eligible.

Whilst ‘we’ do not share personal data / information with third parties, we are legally bound to assist the British and Irish authorities in any investigation that they may launch. However, no customer information would be shared until we were absolutely assured of requests being genuine. Phone and e-mail queries claiming to be from either organisation would not be responded to until we are totally assured that they are genuine, typically by contacting HMRC UK or Revenue Eire ourselves by using the contact information on their own respective genuine website (indicated by the letters https:// in the address bar and / or a padlock displayed in your web browser).


YOUR RIGHT TO ACCESS OUR DATA

You have the right to ask Us for a copy of the personal information We hold about you. You also have the right to request for any personal information We hold about you to be erased where there is no compelling reason for Us to continue to process this data. If you wish to request this information please write to Us at Data Protection, Lime Assistive Technology Ltd, 36 Roeselare Avenue, Torpoint, Cornwall PL11 2LW, England or website@limetech.uk

You will be asked to provide the following details: the personal information you wish to access, where it is likely to be held, and the date range of the information you wish to access. We will also be asked to provide two forms of identification. Once We have received this information and your identification, We will respond within one month. This timeframe may be extended by up to two months if your request is particularly complex.


QUERIES OR CONCERNS

If you have any queries or concerns about data protection at Lime Assistive Technology Ltd, please contact Us. If you are not happy with the response you receive, you may wish to contact the Information Commissioner’s Office at www.ico.org.uk.


ACKNOWLEDGEMENTS

We would like to thank our friends at wedo eBikes, Torquay for their support with the preparation of our privacy policy.

August 2022 

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